Internet Connectivity

Are there any lights showing on your WiFi router?

No:

1. Check to make sure the power button on the router (if equipped), hasn’t been pressed and the router or modem is simply, “turned off”.
2. Check to make sure the router is connected electrical power.
3. If in a multi-outlet power strip, make sure it is turned on.
4. If still no lights, there may be electrical issues with that particular outlet on the power strip itself. Try another outlet on the power strip.
5. If still no lights, try plugging router directly in the wall outlet and then check for lights to light up on your router.

Yes:

Power-cycle your router.

1. Locate the power cord and pull it out of the router.
2. Wait approximately 20-30 seconds then, plug the router back in.
3. Wait for approximately 3 minutes for the router to fully boot up to proceed.
4. Try accessing the internet again.

If you are still unable to access the internet after power-cycling the router, restart your computer or in the case of a smart device, go into the wireless network settings for your device, disconnect from your WiFi and try to reconnect.

If you still do not have internet access, go to Step 3.

** Do not press the reset button as this will erase all of the settings from your router, this will prevent you from connecting to the internet and you will have to have the router reconfigured with the proper settings.

Are the lights showing on the LLTC provided modem?

No:

1. Check to see if the modem has a power button that was accidentally pressed and turned the modem off.
2. Check the electrical connection.
   If modem is plugged into a multi-outlet power strip, make sure the power strip is turned on and/or, try a different outlet on the power strip. If lights still do not come on after a short period of time, try plugging the modem directly into the wall outlet.

Yes:

Just like the steps you performed in Step 2, you will power-cycle the modem the same way.

1. Pull the power cord out of the modem.
2. Wait about 20-30 seconds and plug the power cord back into the modem.
3. Wait an additional 3 minutes for the modem to fully boot up.
4. Try to access the internet again.

If after power-cycling the modem and you still have no internet access:

1. Power cycle your router again following the steps outlined in Step 2.
2. Restart your computer or disconnect and reconnect your smart device to WiFi and check for internet access.

If you are still unable to access the internet after following these steps, please call to report your issue at: 936.566.4165

** Do not press the reset button. Doing so will erase all of the settings in the modem and an LLTC Technician will have to reprogram the modem.